Supercharge Your
Contact Center

Increase Profits and
Build Customer Loyalty

Today’s Enterprise IT Challenges

Hosted or cloud call center products are becoming a mainstream alternative to buying and installing on-premise solutions. The key reasons for this demand and interest include capital and operating cost savings via reducing building footprint and IT support, greater scalability, continued and simplified access to technologies and improved security.

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The CGS Advantage

Fast

Our customers consistently tell us that the speed and ease of our deployments make us stand out from the competition. Your contact center can be up and running in days, not months, and you can easily scale as needed.

Infrastructure Resilience

Unlike complex on-premise contact centers, we created with the business user in mind. It’s easy enough to use that and intuitive enough that little-to-no training is required for your agents and supervisors.

Data Protection

Our subscription model allows you to pay only for the agents you need, when you need them, and on a monthly basis. You no longer have to overbuy to accommodate for predictive maximum capacity or seasonal peaks.

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Security

The CGS architecture is designed with firewalls, intrusion prevention, and a vulnerability management to protect your data. We safeguards our infrastructure, and operations against breaches and unforeseen events.

One Platform, Infinite Possbilities Achieve Your Goals With CGS

Workforce Management

Optimize the productivity of your employees on the individual, departmental, and entity-wide levels.

Quality Management

Maintain your ideal quality standard across your business.

Media Conversion

Obsolete storage media may prove to be a legal liability and/or may compromise your ability to recover from disaster. Migration into digital format provides data be confirmed of their integrity, while indexing for future reference.

Analytics

Measure and boost your impact by knowing your numbers.

Recordings

Interaction Recording delivers the most comprehensive capabilities for capturing customer interactions, providing organizations operational flexibility, and system resiliency while maintaining low total cost of ownership. By capturing, storing and managing customer telephone, chat, and email interactions in the form of voice, text, and screen activity, Interaction Recording enables companies to comply with regulations and internal policies, mitigate risk of litigation, monitor quality of service, and leverage recorded calls to gain business insight.

We challenge you to shift the way you think Contact Centers.

Get in touch with Us.

Start your project with us. We’d love to work with you. When you’re ready to talk, send us a note via the contact form. CGS have been designed to provide the best reliability in the industry, with fault-tolerant components and near-zero downtime. But should you have questions, our support staff is anxious to help.