The Scripting/Web Scripting module is a powerful visual tool, focused on script development for telemarketing services, product sales and data collection.
Scripting / Web Scripting combines developmental power and ease of use, providing the Supervisor total independence. With no programming knowledge, supervisors can create and parameterizes new campaigns, implement arguments and service scripts, and deploy complex campaigns in record time.
Among other functions in Scripting / Web Scripting, the supervisor can also set operational rules like managing required fields, automated validation, or creating parameters and adding information from different databases.
All Agent front-end interfaces have two possibilities: as a desktop app or as a Web front-end, offering a cross platform solution that works within the framework of industry standard browsers on Windows and Linux operating systems.
Scripting Feature include:
- Allows for the creation of customized applications completely integrated at the CTI level, without the need for programming knowledge.
- Facilitates logic and management flow of the contact for each one of the services.
- Guides the agent at all times to guarantee that the customer care process is carried out in accordance with defined patterns and that all necessary data is collected.
- Shows and collects information, validating that the data is correct, through an extensive object list, in order to simplify the verification: credit card, phone number, etc.
- Offers a great variety of options enabling integration with other applications and the functional expansion of the product.
- Publication and Version Manager fully integrated with the product.
- Includes import, export and reporting tools.