IP Contact Center Solution
Robo Dialer - A broadcast dialer, provides the interface between Voice Outbound and IVR. Robo Dialer brings several advantages to the table, like our extensive Voice Outbound dialer capabilities, which includes load and campaign management.
Inbound Voice - Inbound Contact Center software, helps Contact Centers manage their incoming call flow.
Outbound Voice - Outbound Contact Center software provides a flexible outbound dialing platform that emphasizes operational efficiency and empowers business users to adapt to changing requirements.
Scripting - A powerful visual tool, focused on script development for telemarketing services, product sales and data collection.
Extended Contact Center Applications
Interaction Recording - Delivers the most comprehensive capabilities for capturing customer interactions, providing organizations operational flexibility and system resiliency while maintaining low total cost of ownership.
Quality Management - QM provides businesses of all sizes with powerful capabilities to drive customer satisfaction improve agent effectiveness and optimize call center processes. QM streamlines the quality evaluation and calibration process with wizard-driven and pre-filled forms.
Workforce Management - WFM software enables even the most complex multi-site, multi-skill and multi-channel call centers to forecast staffing needs, schedule their representatives’ time, and effectively manage change every day.
Interaction Analytics - IA is a cross-channel analytics platform that enables cutting-edge companies to transform the valuable yet hidden information in customer interactions into business results.
Backup Disaster Recovery
Disaster Recovery – CirriusBDR helps map, plan, and deploy a DR solution tailored specifically for your business. Understanding the objectives of your DR solution starts with one of core concepts.
Backup & Storage - Automated scheduling to backup data and appliance settings offsite. No more costly tape drive hardware, and unreliable tapes.
Electronic Medical Record
CirriusEHR offers a full suite of electronic medical record software solutions that are built for YOU. Our easy to use programs keep you focused on better patient care, with HIPAA approved medical records technology. Customer friendly, and created for ease of use, IMPS has created the best electronic medical record technology for medical practices and small hospitals available.