White Papers

All in One Suite

CirriusIMPACT empowers Presence Suite modules by deploying Presence Suite as a Hosted service

Social Media Integration

New means of communication between Contact Centers and Users

Complying with PCI DSS

Complying with the New PCI DSS Rulings

Agent Performance to Business Optimization

The Evolution of Contact Center Quality Management

Managing Compliance and Risk with Call Recording

Leveraging Compliance Recordings

Workforce Management

The Contact Center’s Easy Button

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