Healthcare Industry

Future of healthcare processes: An automation perspective

The healthcare industry is no longer a stranger to disruptive technology-led transformation. From the evolution of tools to go paperless and smart platforms to improve patient engagement, the industry has started relying on automation for future-readiness. Today, automation technologies like Robotic Process Transformation (RPA) empower healthcare providers to deploy software bots that eliminate repetitive tasks, interpret piles of data, and trigger measurable outcomes such as:

  • Reduced operational costs
  • Increased process workflow efficiency
  • Improved workforce productivity
  • Enhanced patient relationships
  • Better data security and heightened regulatory compliance
  • Optimized framework for automated IT/performance/service scalability

According to Deloitte’s latest Global RPA Survey, automation leads to 92% increase in facilitating compliance, as well as significantly improved productivity (86%). A recent study by KPMG shows that RPA can save costs up to 50%. It also leads to growth that may otherwise be untapped. For instance, a leading Baltimore-based hospital saw 60% increase in its ability to onboard patients, and a 21% increase in patient discharge before afternoon – which resulted in more revenue. Furthermore, RPA also helps in creating a versatile vendor management system. It offers a seamless platform for providers, patients, and third party service providers to interact, engage, and work towards common goals.

It’s becoming clearer by the day that RPA is going to continue to be an integral force in reimagining healthcare operations and experiences. But first, you need to be aware of the hotspots in your healthcare ecosystem – comprising healthcare providers, caregivers, patients, and payers – that are conducive to disruption.

Revenue cycle management (RCM)

Many RCM processes in healthcare are repetitive and time-consuming because they are highly dependent on human interaction. They are also based on complex rules with large volumes of data that need to repetitively managed. However, even small errors can have a major impact on the financial performance of the provider.

Through RPA, you can drastically reduce the manual workload in any part of your RCM processes. Whether claims processing, revenue evaluation, vendor billing, invoicing or payment collection, you can free up your workforce’s time while improving speed, quality, and consistency of the outcomes. You can automate the data aggregation across multiple sources to ensure error-free processes and more billing cycle efficiency.

  • Billing: Automate your medical billing workflow to do the heavy lifting for the workforce while offering patients more transparency into the process
  • Payment: Improve your cash management by just-in-time processing and scale your payment processing without incurring additional costs
  • Claims processing: Process and interpret large amounts of claims-related data, with self-generated audit trails, to drive smoother patient, provider, and insurance payer experiences.

Patient administration

Handling patient-related administrative tasks can be a cumbersome drain on the healthcare provider’s resources. When you are looking to scale to the next level of growth, your workforce cannot be weighed down with validating an enormous amount of patient data.

With RPA, you can lighten the manual workload and gain significant cost savings. It can be introduced to every aspect of patient administration – from onboarding and preventive medicine to out-patient support. Now, your workforce focuses on adding meaningful value to patients. It also cuts down your budget for handling high-volume administrative tasks, which you can reinvest in strategic growth areas.

  • More insightful EHR: Modernize your EHR capabilities by automating how you generate and extract patient data at the right time – leading to reduced physician frustration and better patient care
  • Prescription ordering and scheduling: Automate clinical documentation and create a secure and paperless system with easily-configurable workflows
  • Increased outcome predictability: By automating the patient care journey, you can better evaluate their progress while detecting anomalies on time to keep them on track towards the desired medical outcomes

RPA is not a replacement for the human workforce. Instead, it is a collaborative effort, powered with a digital workforce, for better decision-making across your healthcare organization. It is important to remember that starting small is essential because you get the legroom to align your growth objectives with technology investments.

In many cases, automation technologies may have to co-exist with your legacy systems, which makes it crucial for you to adopt a transitionary approach to transformation. But once you clearly define your RPA goals in your healthcare system to the extent of being able to forecast business outcomes, you can confidently embark on a meaningful and transformational journey.

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